Mohnish Jaiswal

How to Stop Managing People and Start Managing Outcomes

Ownership contracts turn employees into intrapreneurs, driving faster decisions, stronger P&L impact, and cultures where people act like they own the outcome, not just execute instructions.

Building High-Agency Teams turns Task-Doers to Intrapreneurs

  • High-agency people are rare. They do not just do the work but they move the needle.
  • They see a problem and own the outcome without waiting for permission.
  • Most leaders want such people. But only a few build systems that make this behaviour normal.

High-agency teams do not appear by luck. They are designed. Here’s the playbook leaders are using to turn employees into intrapreneurs.

1. Decision Charters for Fast Calls

  • What I Do: Give individuals and small teams a written charter outlining the decisions they can make without escalation like spending limits, customer resolutions, product tweaks, operational changes.
  • Why It Matters: It removes the “approval bottleneck” and lets the work flow at the speed of competence and not at the speed of hierarchy.
  • The Results I have Seen: Decision cycle times drop by 50%, freeing leadership to focus on strategic issues instead of operational sign-offs.

2. Personal OKRs Tied to P&L Impact

  • How I approach It: Every role sets quarterly objectives and key results directly linked to measurable revenue growth, cost efficiency, or risk reduction.
  • Why this Works: It shifts focus from task completion to business impact. When my teams see the clear line between their daily work and company performance, ownership naturally rises.
  • The Payoff: We get a self-correcting culture where people proactively reprioritise based on what moves the financial dial.

3. Praise Loops and Public Retros

  • My Practice: Build regular rituals where wins are recognised publicly like weekly praise loops, sprint showcases, or “impact boards” that highlight decisions that created outsized results.
  • Why I believe in it: It normalises accountability by making ownership visible and celebrated. Public retros also make learning from mistakes a shared growth exercise, and not a blame game.
  • What happens next: It boosts discretionary effort, as recognition fuels intrinsic motivation.

4. DIY “Agency Index” Quiz

  • What I use: A short self-assessment (5–7 questions) that scores individuals on behaviours like initiative-taking, problem-solving without escalation, and willingness to make reversible decisions quickly.
  • Why I introduced it: It gives teams a tangible baseline for agency and a clear path to improve. I have found that people tend to grow what they measure.
  • Impact: It turns “agency” from an abstract cultural value into a trackable skill.

Why This Model Works

Agency thrives where clarity meets autonomy.For me, the formula is simple:

  • Decision charters give clarity.
  • Personal OKRs tie autonomy to results.
  • Praise loops make ownership contagious.

And an agency index creates a shared language for what “taking ownership” really means. When these elements work together, I see teams that:

  • Moves faster because they can
  • Delivers more because they know why
  • Learns better because they share how

High-agency cultures are not about hiring mavericks. They are about creating an environment where responsible risk-taking is rewarded, impact is visible, and initiative is the default behaviour.

Once that culture takes root, I stop managing people and start managing outcomes. And that’s when leadership feels effortless.

#LeadershipDevelopment #HighPerformanceCulture #Intrapreneurship #TeamEmpowerment #BusinessImpact

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