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January 22, 2026

Stakeholder Management: The Operator’s Guide to Influencing Without Authority

Most operators don’t fail because they lack capability. They fail because they assume alignment will emerge once execution begins. In Operation-track roles, authority is fragmented by design. You don’t own finance, tech, sales, or...

January 20, 2026

Reflections on 2025: Gratitude, Lessons, and the Road Ahead

As 2025 ended I resisted the temptation to summarize the year in milestones and metrics. Not because results don’t matter but because they rarely tell the full story. From the outside, 2025 looked productive:...

January 16, 2026

Competitive Strategy in the Age of Convergence: Lessons from Cross-Industry Disruption

For decades, competitive strategy was built on clear industry boundaries. You knew who your competitors were, where threats would come from, and how differentiation worked. That mental model is gradually breaking. In 2025, competition...

January 6, 2026

Customer Centricity Beyond Performative Intent: Operationalizing the Customer Voice

Customer-centricity has become one of the most overused phrases in the business world. It appears in vision decks, town halls, and brand campaigns. Yet when you step into day-to-day operations, decisions are still driven...

December 26, 2025

The Innovation Balance Sheet: Invest in What’s Next Without Risking Today

Most companies swing between two extremes: wild experimentation that burns efficiency or rigid execution that suffocates innovation. The real skill, the one very few teams master, is building a system that can do both...

December 23, 2025

Crisis Management: Navigate the Unexpected with Precision

Crisis management is often described as a leadership skill, but for operators like me, it is something more visceral. It is the moment when plans fall apart, timelines collapse, and your team or organization...

December 19, 2025

Push Creates Attention. Pull Creates Belief.

In the past, nearly 80% of our sales and marketing efforts were focused on pure push, i.e., ads, offers, campaigns, and constant promotion. While brand awareness was high, it did not translate into either...

December 12, 2025

The Silent Shift: How Sustainability Moved from CSR to Cost Advantage.

For years, sustainability sat in the “good to have” corner of operations, something you committed to for brand image, compliance, or because it felt morally right. But the shift I have seen in the...

December 10, 2025

Why Accountability Beats Control Every Time

I have often noticed that the word “accountability” gets confused with “control.” Leaders fall into the trap of thinking that being in control means being accountable, and that keeping people “in line” ensures performance....

December 4, 2025

Organizations Don’t Slow Down. Their Structures Do.

Over the last two years, I have noticed an interesting pattern. It isn’t the smartest teams that move fastest. Rather it’s the best structured ones. In review meetings, the same question keeps coming up:...

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