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I clearly remember a review, almost two years back, where every number was green. Revenue was up. SLAs were met. Utilisation looked …
A few years ago, someone I respect told me, “We have great vendors. Still can’t scale.” At the time, I didn’t have …
For a long time, I believed better execution would solve most problems. Eventually, I learned that some problems require a different design …
“Most breakdowns don’t happen because people don’t work hard. They happen because timing gets ignored.” Early on, the work wasn’t called forecasting …
