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Most operators don’t fail because they lack capability. They fail because they assume alignment will emerge once execution begins. In Operation-track roles, …
As 2025 ended I resisted the temptation to summarize the year in milestones and metrics. Not because results don’t matter but because …
For decades, competitive strategy was built on clear industry boundaries. You knew who your competitors were, where threats would come from, and …
Customer-centricity has become one of the most overused phrases in the business world. It appears in vision decks, town halls, and brand …
